Empowering you to make changes and

restore balance to your life

Support

There are a variety of services available in New Zealand that offer support, information, and help.



National helplines


Lifeline – 0800 LIFELINE (0800 543 354) or free text HELP (4357)

Suicide Crisis Helpline – 0508 TAUTOKO (0508 828 865)

Healthline – 0800 611 116

Samaritans – 0800 726 666



Depression-specific helplines


Depression Helpline – 0800 111 757 or free text 4202 www.depression.org.nz

SPARX.org.nz – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed



Sexuality or gender identity helpline


OUTLine NZ – 0800 OUTLINE (0800 688 5463) provides confidential telephone support



Helplines for children and young people


Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

thelowdown.co.nz – free text 5626 or email team@thelowdown.co.nz

What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 12pm–11pm and weekends, 3pm–11pm. Online chat is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm.

Kidsline – 0800 KIDSLINE (0800 54 37 54) for young people up to 18 years of age. Open 24/7.



Help for parents, family and friends


Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling

Parent Help – 0800 568 856

Family Services Directory – a directory of service providers that can help you and your family

Skylight – 0800 299 100 for support through trauma, loss and grief

Supporting Families New Zealand – to support families, whānau and communities to foster mental wellbeing and play a key role in the journey to wellness for people whose lives are affected by mental distress

0800 876 682 Northern Region 0800 732 825 Central North Island 0800 555 434 South Island


Other specialist helplines


Alcohol and Drug Helpline – 0800 787 797 or online chat

Are You OK – 0800 456 450  family violence helpline

Gambling Helpline – 0800 654 655 or text 8006

Anxiety phone line – 0800 ANXIETY (0800 269 4389)

Seniorline – 0800 725 463 a free information service for older people

Shine –  0508 744 633 confidential domestic abuse helpline

Quit Line – 0800 778 778 or text 4006 for smoking cessation help

Vagus Centre – 0800 56 76 666 promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence

Women's Refuge Crisisline – 0800 REFUGE (0800 733 843) for women living with violence, or in fear, in their relationship or family

Shakti Crisis Line 0800 SHAKTI (0800 742 584) for migrant or refugee women living with family violence

Rape Crisis – 0800 883 300 (for support after rape or sexual assault)



Warmlines for consumers of mental health services


Free peer support services for people experiencing mental illness or those supporting them


Canterbury and West Coast 03 379 8415 / 0800 899 276 (1pm to midnight, seven nights) Wellington 0800 200 207 (7pm–1am, Tuesday to Sunday) Auckland Central 0508 927 654 or 0508 WARMLINE (8pm to midnight, seven nights)


© 2020 Balance Me. Website by dezine.